Contact & Support

Your reservation is held by the travel provider that took the payment, not by us — their confirmation email is the fastest route for changes, cancellations and refunds, and it carries the booking reference you'll need. If you can't find it or aren't sure who to contact, email hello@hellobarbados.net with the property or flight and your travel dates and we'll point you to the right place.

No. Searching, the AI trip planner and the concierge are free, and we add no booking fee on top of the price you see. We're paid by the airline, hotel or car company when a booking completes — which is exactly why the price you see is the price you pay.

Our booking partner does. When you press Book now you're handed to their secure checkout, and they become the merchant of record for that reservation — so the charge on your statement comes from them rather than from us. We never see or store your card details.

Airline and hotel pricing is live and moves constantly, and a quoted fare is only held for a short window. If a rate expires between search and checkout you'll see a message asking you to refresh, which pulls current availability rather than carrying you to a stale price.

Because that's the currency our booking partner charges in, and we won't relabel a US dollar figure as something else. You can switch the display to an approximate conversion in pounds, euros, Canadian dollars or Barbados dollars, but the amount actually charged is always the US dollar price shown.

No, and we don't pretend otherwise. The chat and voice concierge are AI, available at any hour, and they search real live inventory rather than inventing answers. Anything they can't resolve, email reaches a person.

Start on the Membership page — a basic listing is free. Once you're live, your business can surface inside AI trip plans and search results as well as the directory. If you'd rather talk it through first, use the form on this page and mention your business name.

Discovery. Your listing is structured so AI assistants and search engines can read and cite it, and it can be placed inside traveller itineraries alongside stays, dining and tours. Paid tiers add prominence and featured placement — the Membership page has the current breakdown.

Listing content and availability are managed in your own operator dashboard rather than on this site, so changes you make there flow through automatically. If you've lost access or something isn't appearing correctly, email hello@hellobarbados.net with your business name.

Yes — featured placement exists and is separate from a standard listing. Use the form below with “Featured placement” as the subject, tell us the property or service, and we'll send you what's available.

Email hello@hellobarbados.net. Telling us the page you were on, what you were trying to do and what happened instead gets it fixed considerably faster — screenshots help.

Every email we send carries an unsubscribe link that takes effect immediately. You can also reply asking to be removed, or write to us and we'll delete your details entirely — the Privacy Policy sets out what we hold and how to request removal.